Refund policy

When you return Goods to the Company:

(a) Because you have cancelled the Contract with the Company within the seven-day cooling-off period as set out in clause 10.1 above, the Company will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, the Company will refund the price of the Goods in full, excluding the cost of sending the item(s) to you, as this is included in the retail price, and a restocking and handling charge.  You will be responsible for the cost of returning the item(s) to the Company.

(b) For any other reason, the Company will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. The Company will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day the Company confirmed to you via e-mail that you were entitled to a refund for the defective Goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to the Company.